Customer Service

postage and delivery times


this is an area of the business we will be reviewing, please contact us if you have any queries about delivery...



we offer FREE delivery to brighton, sandgate, shorncliffe, bracken ridge, deagon, boondall, taigum, redcliffe and many other areas of north brisbane. please contact me on 0419 834 819.


for other brisbane suburbs and surrounds, we currently ship orders via fastway couriers - charges and delivery times are listed below. orders will be ready for delivery after payment has been recieved. should there be a delay for any reason I will contact you to discuss.


pick up from brighton is also available and is welcomed, please contact me to discuss.  



















Area Rate
Brisbane Metro (same or next day delivery) $7.95
Gold Coast, Sunshine Coast & Toowoomba (same or next day delivery) $10.00
ALL OTHER AREAS TBA*


postage is available to anywhere in australia, please contact me to discuss.



guarantee and returns policy
my products are chosen for their quality, gentleness and sustainability. all products we sell are made with the best ingredients and are of excellent quality. 

if a product does not meet your expectation or is faulty, please contact me via mobile or email, i will refund or replace (please note a refund will exclude postage or delivery costs).

contact details:
email: info@gentlefootsteps.com.au
mobile 0419 834 819

shopping online
unfortunately we are unable to currently process credit card transactions, we accept cash, direct transfer or cheques. cheque payments will require time for bank clearance.


once you have completed your online order i will contact you to confirm your order and provide a tax invoice.


privacy policy
we do not disclose personal information to any third party and only collect the details necessary to complete your transaction and offer you the best customer service.

packaging
all of our business cards and brochures are printed on 100% recycled, evironmentally friendly paper using soy based inks. we aim to use the ‘reduce, reuse, recycle’ mantra in our day to day lives and this runs through to our packaging procedures. we use environmentally responsible packaging wherever possible and recycle all packaging sent to us. we do not print invoices to send with goods as we keep them electronic to reduce paper use and printing.

gift service
we offer a great range of gift packs to suit all budgets, we are happy to help you tailor make your gift pack, please contact to discsuss.


we can send your gift box direct to the reciever with a personalised message attached, please contact us for details.

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